By request I have started a free trial with Blockbuster to compare with Netflix. Here are my findings as of today.
Customer Service
Blockbuster- Answered my call within 30 seconds, Took his time explaining he services to me, offered me the 30 day free trial, pronounced my name correctly.
Netflix-Answered my call in 7mins 20 seconds, listened to my questions, answered them in a concise matter, tried to be personal with me ("i'm excited about that too", "I can't wait"), pronounced my name incorrectly and left off part of my last name immediately after I said it for him, told me a price that conflicted with the website.
DVD only service
Blockbuster- 2 DVD's at one time, unlimited rentals, new releases before Netflix, able to exchange my movies in the store rather than wait on them in the mail, video games and Blue-Ray are included at no extra charge.
$14.98/month
Netflix- 2 DVD's at one time, unlimited rentals, wait on new releases, cannot exchange in the store, video games not available for another 3-6 weeks, there will be an extra charge for approximately $3.00 more per month, Blue-Ray is an extra $3.00 a month.
$11.99/month
$17.99/month in theory with Blue-Ray and video game options
Streaming only service
Blockbuster-Currently not available, offers On Demand Pay Per View, cannot stream through video game console, On Demand only available on limited devices, movie is only available 24 hours.
$1.99 to $9.99 depending on the movie.
Netflix-Streaming is unlimited, one flat rate, streams through video game consoles and more devices than Blockbuster, no time limit on movies.
$7.99/month
My conclusion, as it stands, my plan is to use Blockbuster for their DVD only option and Netflix for their streaming only option. If Blockbuster offers streaming I will drop Netflix immediately. Until then this will be my proposed method. It's no different than using to websites and have two charges from Nteflix and Qwikster anyway.
Round 1-Tie
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